Privacy Policy

Last updated: 19th May 2026

This Privacy Policy explains how The Health and Wellbeing Nurse (Company Number 15876562) trading as The Health and Wellbeing Nurse (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website at The Health and Wellbeing Nurse Ltd (“Website”) or use any of our services, resources, products, consultations, or online communications (“Online Services”).

We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable UK data protection legislation.

Who We Are

The Health and Wellbeing Nurse Ltd.
Trading as The Health and Wellbeing Nurse

Company Number: 15876562

ICO Registration Number: ZB799831

Contact Email: Contact Us

For the purposes of UK data protection law, we are the “data controller” responsible for your personal information.

UK GDPR and Data Protection Compliance

We process personal data in accordance with:

  • the UK General Data Protection Regulation (UK GDPR);

  • the Data Protection Act 2018; and

  • the Privacy and Electronic Communications Regulations 2003 (PECR).

We are registered with the:
Information Commissioner’s Office (ICO)

Information We May Collect

Technical and Usage Information

Including:

  • IP address;

  • browser type;

  • device information;

  • pages visited;

  • website usage data; and

  • cookie and analytics information.

Information You Voluntarily Provide

We may collect personal information that you voluntarily provide through:

  • contact forms;

  • email enquiries;

  • newsletter sign-ups;

  • resource downloads;

  • booking requests;

  • general communications with us; or

  • comments, messages, content, or information you post or share through our Website, blog, or social media platforms.

This information may include your name, email address, telephone number, and any other information you choose to provide.

Please avoid including sensitive medical or health information within website contact forms or general email enquiries unless specifically requested.

How We Use Your Information

We may use your information to:

  • respond to enquiries or contact requests;

  • provide products, resources, consultations, or services;

  • manage bookings or communications;

  • create and maintain client records within our internal systems or databases;

  • deliver downloadable materials or email updates;

  • improve our Website and Online Services;

  • monitor website performance and security;

  • obtain feedback regarding the quality and effectiveness of our products or services;

  • improve our content, resources, and customer experience;

  • comply with legal or regulatory obligations; and

  • maintain appropriate business records.

We will only process your personal information where we have a lawful basis to do so.

Lawful Bases for Processing

Under UK GDPR, we rely on lawful bases including:

  • your consent;

  • performance of a contract;

  • legitimate interests; and

  • compliance with legal obligations.

Where individuals voluntarily provide sensitive or special category personal information outside of our standard website processes, we will only process such information where permitted under applicable UK data protection law and, where required, with appropriate explicit consent.

Any collection or processing of health-related or special category data in connection with 1:1 services will be governed by separate client consent and privacy documentation provided prior to engagement.

Marketing Communications

If you choose to download resources, subscribe to emails, or otherwise opt in to marketing communications, we may contact you with:

  • updates;

  • educational content;

  • wellbeing resources;

  • service information; or

  • related marketing communications.

You can unsubscribe or withdraw consent at any time by:

  • clicking the unsubscribe link in emails; or

  • contacting us directly.

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyse usage, and enhance user experience.

Further information about our use of cookies can be found in our Cookie Policy.

Sharing Your Information

We may share your information with trusted third-party service providers who help us operate our business, such as:

  • website hosting providers;

  • email marketing platforms;

  • booking systems;

  • payment processors;

  • analytics providers; or

  • cloud storage providers.

We only share information where necessary and require appropriate security and confidentiality measures to be in place.

We do not share personal information with employers, occupational health departments, or third parties without your consent unless required by law.

Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;

  • loss;

  • misuse;

  • disclosure; or

  • alteration.

However, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • fulfil the purposes outlined in this Privacy Policy;

  • comply with legal obligations;

  • resolve disputes; or

  • maintain appropriate business records.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights

Under UK data protection law, you may have the right to:

  • access your personal information;

  • request correction of inaccurate data;

  • request deletion of your data;

  • restrict or object to certain processing;

  • withdraw consent;

  • request transfer of your information; and

  • lodge a complaint with the ICO.

Requests can be made by contacting us using the details below.

You also have the right to complain to the:
Information Commissioner’s Office (ICO)

Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies separately.

Children’s Privacy

Our services and Website are intended for adults and are not directed towards children under the age of 18.

We do not knowingly collect personal information from children.

Service Limitations

The Health and Wellbeing Nurse provides educational, wellbeing, and health-promotion support only.

We do not provide:

  • medical diagnosis;

  • psychiatric treatment;

  • emergency mental health support;

  • fit notes;

  • employer representation; or

  • crisis intervention services.

If you require urgent support, you should contact your GP, NHS 111, emergency services, or an appropriate crisis support provider.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • legal requirements;

  • operational changes;

  • technology updates; or

  • changes to our services.

Any updates will be published on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

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Cookie Policy

Privacy Policy